Refund policy

At VeeraKiRakhi, every Rakhi is handcrafted with love and care to celebrate the special bond between siblings. We strive to ensure that every order reaches you in perfect condition. If, for any reason, you're not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

Return & Exchange Eligibility

You may request a return or exchange within 5 days of receiving your order.

To initiate a request, please contact our support team with:

Your Order Number
Reason for the return or exchange
Photos of the product (if applicable)

For damaged, defective, or incorrect items, an unboxing video is mandatory for verification.

Conditions for Returns & Exchanges

To be eligible for a return or exchange:

The product must be unused and unworn.
It must be returned in its original packaging.
All tags, accessories, certificates (if applicable), and complimentary items must be included.
The product must not have scratches, stains, damage, or signs of use.
Decorative elements, beads, threads, and embellishments must remain intact.

Products that do not meet these conditions may not qualify for a return or exchange.

Quality Inspection

Once your returned item reaches us, our quality team will inspect it.

If approved, we will process:

A replacement
An exchange
Store Credit (where applicable)
A refund (only in eligible cases)

If the return does not meet our policy requirements, the product will be shipped back to you.

Non-Returnable Products

The following items are not eligible for return or exchange:

Personalized or customized Rakhis
Engraved products
Gift boxes made to order
Gift cards or store credits
Clearance or final sale items
Products damaged due to misuse or improper handling

Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective item
An incorrect Rakhi
Missing items

Please notify us within 48 hours of delivery.

Kindly provide:

Order Number
Product photographs
Packaging photographs
An uninterrupted unboxing video

Once verified, we will arrange a replacement, exchange, or other suitable resolution.

Refund Policy

Refunds are issued only in the following situations:

Order cancelled before dispatch
Product unavailable after payment
Approved return due to damaged or incorrect item (where replacement is unavailable)

Approved refunds will be processed within 5–7 business days to the original payment method.

Please note:

Shipping charges are non-refundable.
Cash on Delivery (COD) charges, if applicable, are non-refundable.
Gift wrapping charges are non-refundable.

Exchange Policy

Products may be exchanged for:

The same item (subject to availability)
Another product of equal or higher value

If the new product costs more, you will be required to pay the price difference.

Exchange requests are subject to stock availability.

Return Shipping

For approved cases involving:

Damaged products
Incorrect products
Manufacturing defects

VeeraKiRakhi will arrange a pickup wherever service is available or reimburse reasonable courier charges.

For exchanges due to customer preference, return shipping costs may be borne by the customer unless otherwise communicated.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact us as soon as possible after placing it.

International Orders

International orders are generally considered final sale.

Returns or exchanges for international shipments will only be accepted if:

The product is defective
The wrong item was delivered

Claims must be reported within 48 hours of delivery along with an unboxing video and supporting photographs.

Customs duties, import taxes, and shipping charges are non-refundable.

Important Notes

Slight variations in color, thread, beads, or handcrafted detailing are natural and should not be considered defects.
Product colors may appear slightly different due to screen settings and photography.
VeeraKiRakhi reserves the right to refuse any return request that does not comply with this policy.