Terms of service

Welcome to VeeraKiRakhi. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from VeeraKiRakhi, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You will use our website only for lawful purposes.
You will not misuse, copy, hack, or interfere with the operation of our website.
You will not upload viruses, malware, or harmful code.

2. General Conditions

We reserve the right to:

Refuse service to anyone for any lawful reason.
Cancel suspicious or fraudulent orders.
Limit or discontinue products without prior notice.
Update our policies and website content at any time.

Your non-payment information may be transferred over various networks as part of normal website operations. Payment information is always encrypted during transmission.

3. Product Information

We strive to display our handcrafted Rakhi collections as accurately as possible.

However:

Product colors may vary slightly due to screen settings.
Since many products are handcrafted, slight variations in design, color, beads, threads, or finishing are natural and are not considered defects.
Product availability is subject to stock.

4. Pricing & Product Availability

All prices are listed in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

Change prices without notice
Modify product descriptions
Correct pricing errors
Cancel orders placed with incorrect pricing

If an order is cancelled after payment, a full refund will be processed.

5. Orders

Once your order is placed:

You will receive an order confirmation.
Orders may be cancelled before dispatch only if permitted under our Cancellation Policy.
We reserve the right to reject or cancel any order suspected of fraud, abuse, unauthorized resale, or pricing errors.

6. Billing Information

You agree to provide:

Accurate billing details
Correct shipping address
Valid contact information
Updated payment information when necessary

Providing incorrect information may delay or prevent order fulfillment.

7. Shipping & Delivery

Delivery timelines displayed on our website are estimated.

Actual delivery depends on:

Courier partners
Weather conditions
Festivals
Public holidays
Remote delivery locations

VeeraKiRakhi is not responsible for delays caused by third-party logistics providers.

8. Returns & Exchanges

Returns and exchanges are governed by our Return, Refund & Exchange Policy.

Please review that policy before placing your order.

Products damaged due to misuse, improper handling, or normal wear are not eligible for return.

9. Third-Party Services

Our website may use trusted third-party services including:

Shopify
Payment Gateways
Shipping Partners
Analytics Providers
Marketing Platforms

We are not responsible for the policies or practices of third-party websites.

10. User Reviews & Feedback

By submitting reviews, photos, testimonials, or feedback, you grant VeeraKiRakhi a non-exclusive, royalty-free right to use, reproduce, publish, and display such content for marketing and promotional purposes.

You agree not to submit content that is:

False or misleading
Offensive or abusive
Illegal
Infringing on intellectual property rights

We reserve the right to remove inappropriate content.

11. Intellectual Property

All website content including:

Logos
Product Images
Graphics
Text
Videos
Designs
Branding
Website Layout

is the property of VeeraKiRakhi and may not be copied, reproduced, distributed, or used without prior written permission.

12. Prohibited Uses

You agree not to:

Use our website for unlawful purposes
Attempt unauthorized access
Interfere with website security
Scrape or copy website content
Upload harmful software
Misrepresent your identity
Violate any applicable laws

Violation of these Terms may result in termination of your access.

13. Disclaimer

All products and services are provided "as available" and "as is."

While we make every effort to provide accurate information and uninterrupted service, we do not guarantee:

Error-free operation
Continuous website availability
Complete accuracy of all information

14. Limitation of Liability

To the maximum extent permitted by law, VeeraKiRakhi shall not be liable for:

Indirect damages
Incidental damages
Loss of profits
Delay in delivery caused by third parties
Technical issues beyond our control

Our maximum liability shall not exceed the purchase amount of the affected order.

15. Indemnification

You agree to indemnify and hold harmless VeeraKiRakhi, its employees, affiliates, partners, and service providers from any claims, damages, liabilities, or expenses arising from your misuse of our website or violation of these Terms.